Mum Walk Privacy Policy

Effective Date: Nov 2025

Your privacy and Mum Walk Inc. (ABN 87219540029) (collectively and individually referred to as “Mum Walk”, “we”, “our”, or “us”).

Who we are an how you can contact us

We are Mum Walk, a registered Australian charity founded to help reduce isolation and loneliness of mothers to improve their mental health outcomes. We do this through an intentional program of free weekly walks in nature that guarantee connection and gentle postpartum movement. 

We are committed to protecting your privacy and respecting your rights when you engage with our website, events, or community. This Privacy Policy applies to our website www.mumwalk.org (“Site”), our social media channels, and any related products or services (such as newsletters, event registrations, or fundraising activities).

It explains how we collect, hold, use and disclose your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs). It forms part of our Website Terms & Conditions.

This policy does not apply to information you submit on other websites, even if we interact with you there (e.g., Facebook, Instagram, or TikTok). Those sites are governed by their own privacy policies.

You can contact us about privacy matters at:
📧 kimberly@mumwalk.org

Our role in your privacy

If you are a participant in our walks or events, a newsletter subscriber, donor, volunteer, or a visitor to our Site, this Privacy Policy applies to you.

Our responsibilities

We determine how and why your data is collected and processed. We do not sell or rent your personal information to any third party. We collect only what’s necessary to provide our community programs, improve our services, and keep you informed about Mum Walk events and opportunities.

Your responsibilities

  • Please read this Privacy Policy and our Website Terms & Conditions.

  • If you provide information about someone else (for example, when registering another carer or family member), you confirm that you have their permission to share their data with us.

When and how we collect data

From the moment you visit our website or attend a Mum Walk event, we may collect information about you. Sometimes you provide this directly (e.g. by filling out a registration form); other times, it’s collected automatically (e.g. website analytics).

We may also collect data when:

  • You sign up for our newsletter or join our email list

  • You register for a walk, event, or community activity

  • You donate or support a fundraising campaign

  • You apply to volunteer or join a program

  • You complete a form, survey, or giveaway entry

  • You interact with us on social media or via direct message

  • You browse our website, accepting cookies or analytics tools

Types of data we may collect

  • Contact details: name, email address, phone number, suburb or postcode

  • Participation data: events you attend, your volunteer involvement, or preferences

  • Donation details: date, amount, payment type (note: we do not store your card details)

  • Website data: IP address, browser type, device type, referral source, usage patterns

  • Communications: emails, feedback forms, and correspondence with our team

  • Photographs/videos: if taken during events (always with your consent or via signage)

  • Sensitive data: We may collect information about your family situation or wellbeing only with your consent—for example, in feedback surveys or participant stories shared voluntarily.

How and why we use your data

We use your data to:

  • Run our Site and improve your online experience

  • Communicate about walks, meetups, and events

  • Manage our volunteers and community members

  • Process donations and issue receipts

  • Send newsletters, updates, and fundraising appeals (with your consent)

  • Conduct research and impact surveys

  • Maintain safety and comply with our legal obligations

We may share information with trusted third-party service providers who help us operate—such as email platforms, payment processors, and analytics providers. These providers are bound by privacy obligations and cannot use your data for their own purposes.

Your choices

You can choose not to provide personal data.

If you choose not to share personal data, you can still browse our website but may not be able to register for events, volunteer, or receive updates.

You can turn off cookies.

You can disable cookies in your browser settings. Some website functions may not work as intended if cookies are blocked.

You can opt out of marketing at any time.

We will always tell you why we’re collecting your information and get your consent before using it for marketing. You can unsubscribe at any time using the link in our emails or by contacting us at kimberly@mumwalk.org

Your rights

You have the right to:

  • Access personal information we hold about you

  • Correct inaccurate or outdated information

  • Request deletion (“right to be forgotten”)—unless we are required by law to retain it

  • Withdraw consent for marketing communications

  • Make a complaint if you believe we’ve mishandled your data

We will respond to all privacy requests within 30 days.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) atwww.oaic.gov.au or on 1300 363 992.

How we keep your data secure

We take reasonable steps to protect your personal information, including:

  • Password-protected accounts and access control

  • Encryption and secure hosting by reputable Australian service providers

  • Using payment processors that are PCI DSS compliant (e.g., Stripe, PayPal)

  • Never storing full credit card information on our servers

  • Limiting access to personal data to only those who need it to perform their role

While no online system is completely secure, we maintain strong safeguards to minimise risks.

Where and how long we store data

We primarily use service providers based in Australia. If we transfer data overseas (for example, when using global platforms such as Mailchimp or Google Analytics), we take reasonable steps to ensure equivalent data protections apply.

We keep your data only for as long as needed—for example, to maintain donation records for tax purposes or communicate about ongoing community involvement—after which it is securely deleted or anonymised.

Cookies and tracking

We use cookies to enhance your browsing experience and understand how our website is used. Cookies are small data files stored on your device and can be disabled in your browser settings.

We may also use web beacons (or “clear gifs”) in emails to understand which links are clicked and to improve our communications. You can opt out by unsubscribing from emails at any time.

Age of consent

By using our Site or attending our events, you confirm you are at least the age of majority in your state or territory, or you have parental/guardian consent to share information.

Governing law

This Privacy Policy and your use of our Site are governed by the laws of Australia.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The current version will always display the most recent Effective Date at the top of this page.